Live chat: click the chat button in the bottom-right corner on the FAQs page.You can edit your subscription's products, renewal date, shipping address, and payment information through your Lumin Account.FAQs: check the FAQs for commonly asked questions about delivery, the free trial and more.Need to chat with Lumin about an order? Here’s how you can reach out: If it’s accepted, you’ll receive the money back within 5–10 business days after Lumin Skincare receives the returned item. Contact the customer service team within 90 days to discuss your options. Lumin Skincare returns & refundsįor obvious reason, you won’t be able to get a refund on the free trial, but you should be eligible for a refund or replacement on individual items or paid subscriptions. You’ll get free shipping with most purchases and the subscription, but you’ll have to pay the shipping costs to activate the free trial – this should cost between £4 and £6, but it’ll save you a small fortune on the first month. Lumin offers standard delivery for free on most purchases, which takes between 2–7 business days to arrive. To get started, head over to the ‘Free Trial’ page and select from one of three trial packages – classic, anti-fatigue and age management – to suit your needs. To ensure every customer knows that they love Lumin before they buy, the brand provides a 30-day free trial as standard. We all know it takes a while to know whether you gel with a new product – especially when it comes to skin treatments. Setting one up couldn’t be simpler – add the items you want to keep receiving, select the shopping trolley symbol and click ‘Make This a Subscription’ to set it up – then you can enjoy quality skincare every few months for less. Lumin are always pleased to have a new buyer, let alone a return visitor, which is why they incentivise return visits by offering 20% off their products through an annual subscription. All you need to do is contact Lumin’s customer service team and have some photo ID to hand – when that’s sorted, you’ll receive an exclusive Lumin coupon code. To give heroes a helping hand, Lumin has a Heroes Program offering healthcare workers, fire fighters, law enforcement and non-profit employees a lifetime discount of 20%. It’s the easiest way to stay in the loop on all things Lumin. You’ll get a 10% off Lumin Skincare discount code to save on face, hair and body products, and Lumin will notify you about any upcoming promotions. Sign up for the newsletter for exclusive Lumin discountsĮnjoy front-row access to the best Lumin offers by subscribing to the newsletter.
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